Privacy Policy

Last updated: September 3, 2026

At Camille Toronto, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Camille Toronto (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, subscribe to marketing communications or otherwise interact with our online store and services.

“You” or “your” means anyone who visits our website, purchases our products or communicates with us.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, service providers or applicable legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date above.

Where required by applicable law, we may also provide additional notice or request your consent before certain changes take effect.

2. Who Is Responsible for Your Personal Information?

Camille Toronto is responsible for the personal information collected through our website and services.

We take reasonable steps to handle personal information responsibly and in accordance with applicable Canadian privacy laws.

If you have questions about how your personal information is handled or would like to exercise your privacy rights, you can contact us at:

info@camille-toronto.com

3. Personal Information We Collect

The personal information we collect depends on how you interact with Camille Toronto.

Personal information generally means information that identifies you or can reasonably be associated with you.

3.1 Information You Provide to Us

When you place an order, contact us, subscribe to marketing communications, submit a review or otherwise interact with our store, you may provide information such as:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order number

  • Products purchased

  • Order value and transaction information

  • Delivery information

  • Communications with our customer service team

  • Return and refund requests

  • Reviews, feedback or other content you choose to submit

  • Marketing preferences

You may choose not to provide certain information. However, some information is necessary for us to process your order, arrange delivery, provide customer support or otherwise provide our services.

3.2 Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels and similar technologies.

This may include:

  • IP address

  • Approximate location

  • Device type

  • Browser type

  • Operating system

  • Pages viewed

  • Links clicked

  • Products viewed

  • Items added to your shopping cart

  • Checkout activity

  • Date and time of your visit

  • Length of your visit

  • How you arrived at our website, such as through a search engine, advertisement, email or social media platform

We may use this information to operate and improve our website, understand how customers use our store, measure performance, prevent fraud and support our advertising and marketing activities.

3.3 Information From Third Parties

We may receive information from third parties that help us operate our store and provide our services.

These may include:

  • Payment providers

  • Delivery and fulfilment partners

  • Analytics providers

  • Advertising and marketing platforms

  • Customer service providers

  • Fraud prevention and security providers

  • Other technology and service providers that support our business

We only use information received from third parties for legitimate business purposes and in accordance with applicable privacy requirements.

4. How We Use Your Personal Information

We may use personal information for the following purposes.

4.1 Processing and Delivering Your Orders

We use your information to:

  • Process and manage orders

  • Confirm and process payments

  • Arrange fulfilment and delivery

  • Send order confirmations

  • Provide shipping and tracking updates

  • Handle returns and refunds

  • Provide customer service

  • Communicate with you about your order

This information is necessary for us to provide the products and services you request.

4.2 Customer Service and Communication

We may use your contact information to:

  • Respond to questions and customer service requests

  • Help resolve delivery issues

  • Process returns and refunds

  • Request information needed to resolve an issue with your order

  • Send important information about our services or policies

These communications are primarily related to providing our services and managing your relationship with Camille Toronto.

4.3 Marketing and Advertising

Where permitted by applicable law and where the appropriate consent has been obtained, we may use personal information to:

  • Send promotional emails

  • Share news about new collections, offers and promotions

  • Personalize marketing content

  • Show advertisements that may be relevant to you

  • Measure advertising performance

  • Understand which products, advertisements or offers customers find most relevant

We may work with advertising and marketing platforms to help us deliver and measure advertisements.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

We do not currently use SMS marketing.

4.4 Analytics and Website Improvement

We may use information about how visitors interact with our website to:

  • Understand how our website is used

  • Improve website performance and navigation

  • Improve our product selection and customer experience

  • Identify technical issues

  • Understand shopping behaviour

  • Measure the effectiveness of advertising and marketing campaigns

4.5 Security and Fraud Prevention

We may process personal information where reasonably necessary to:

  • Detect and prevent fraudulent transactions

  • Protect our customers and business

  • Investigate suspicious activity

  • Protect the security of our website

  • Prevent misuse of our services

  • Enforce our Terms of Service

  • Establish, exercise or defend legal claims

  • Comply with applicable legal and regulatory obligations

5. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies.

Cookies are small files or pieces of information stored on or associated with your device when you visit a website.

We may use cookies and similar technologies to:

  • Remember website preferences

  • Maintain your shopping cart

  • Support checkout functionality

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising effectiveness

  • Personalize certain content

  • Support relevant advertising

  • Detect and prevent fraud or misuse

Some cookies may be necessary for our website to function properly, while others may support analytics, personalization or advertising.

Depending on your location and applicable requirements, you may be provided with options to manage certain cookie preferences.

You can also manage or block cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. How We Share Your Personal Information

We do not sell your personal information.

We may share limited personal information with third parties when reasonably necessary to operate Camille Toronto, provide your order or services, protect our business or comply with legal obligations.

This may include:

  • Payment processors

  • Delivery companies and carriers

  • Fulfilment and logistics partners

  • Customer service providers

  • Analytics providers

  • Advertising and marketing platforms

  • IT, security and technical service providers

  • Professional advisers, where necessary

  • Government authorities, regulators, law enforcement agencies or courts where legally required

For example, your name, delivery address and contact information may need to be provided to fulfilment and delivery partners so your order can reach you.

We aim to limit the personal information shared to what is reasonably necessary for the relevant purpose.

If Camille Toronto or substantially all of its business or assets are sold, transferred, merged or reorganized, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

7. Payment Information

Payments are processed using secure third-party payment providers.

Payment information may be collected and processed directly by these providers to complete transactions, prevent fraud and comply with financial and payment regulations.

We do not directly store your complete payment card details on our own systems.

Payment providers process information according to their own privacy and security practices.

8. International Processing and Transfers

Camille Toronto serves customers throughout Canada, but some of the companies that help us operate our business, process orders, provide technology, fulfil orders or deliver products may be located outside Canada.

As a result, personal information may sometimes be processed, stored or accessed in another country.

When personal information is processed outside Canada, it may be subject to the laws of the country where it is processed, including lawful access requests by government or regulatory authorities.

Where appropriate, we take reasonable steps to work with service providers that maintain appropriate privacy and security safeguards.

9. How We Protect Your Information

We take reasonable administrative, technical and organizational measures designed to protect personal information from:

  • Unauthorized access

  • Loss

  • Theft

  • Misuse

  • Unauthorized disclosure

  • Alteration or destruction

However, no website, electronic storage system or transmission over the internet can be guaranteed to be completely secure.

If you believe your personal information may have been compromised in connection with Camille Toronto, please contact us as soon as possible at info@camille-toronto.com.

10. How Long We Keep Your Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

This may include retaining information for:

  • Processing and documenting orders

  • Customer service

  • Returns and refunds

  • Accounting and tax requirements

  • Fraud prevention

  • Security

  • Resolving disputes

  • Enforcing our agreements

  • Meeting legal or regulatory requirements

The appropriate retention period depends on the nature of the information, why it was collected and any applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it.

11. Your Privacy Rights

Depending on the privacy laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete personal information

  • Ask questions about how your personal information has been used or disclosed

  • Withdraw consent to certain uses of your personal information, subject to applicable legal or contractual restrictions

  • Request deletion of certain personal information where applicable

  • Opt out of marketing communications

  • Raise a concern or complaint about how we handle your personal information

To make a privacy request, please contact us at info@camille-toronto.com.

We may need to verify your identity before completing certain requests. This helps prevent personal information from being disclosed to an unauthorized person.

We will respond to valid requests within the timeframe required by applicable law.

12. Marketing Preferences

If you choose to receive promotional emails from Camille Toronto, you can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

You can also contact us directly if you would like assistance updating your marketing preferences.

After unsubscribing, you may still receive essential non-promotional communications relating to your purchases, including:

  • Order confirmations

  • Payment information

  • Shipping and tracking updates

  • Return or refund updates

  • Customer service messages

  • Important service or policy communications

We do not use your phone number for SMS marketing.

13. Reviews and User-Submitted Content

If we provide the ability to submit product reviews, feedback, photographs or other content, information you choose to submit may be displayed publicly on our website where this is made clear to you.

Please avoid including sensitive personal information in reviews or other content intended for public display.

We may use submitted reviews and feedback to improve our products, services and customer experience, subject to applicable law and the permissions provided when the content is submitted.

14. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including delivery tracking services, payment services, social media platforms or other external websites.

Once you leave our website, the privacy practices of those third parties apply.

Camille Toronto is not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

15. Children's Privacy

Camille Toronto is a fashion store intended for a general adult audience.

We do not knowingly collect personal information from children where parental or guardian consent would be required under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us at info@camille-toronto.com so we can review the situation and take appropriate action.

16. Privacy Questions and Complaints

If you have a question, request or concern about how Camille Toronto handles your personal information, please contact us first.

We will review your request and aim to resolve privacy concerns appropriately and in accordance with applicable Canadian privacy requirements.

If you are not satisfied with our response, you may also have the right to contact the appropriate privacy regulator or authority in Canada, depending on the privacy law applicable to your circumstances.

17. Contact Information

If you have questions about this Privacy Policy, would like to exercise a privacy right or have a concern about your personal information, please contact us:

Store name: Camille Toronto
Email: info@camille-toronto.com
Customer service: Email support only

Customer service hours:
Monday to Friday
10:00 AM – 7:00 PM (ET)

We usually respond to emails within 24 hours.