Shipping Information
At Camille Toronto, we want every order to be delivered safely, clearly and within the expected timeframe. This Shipping Information page explains where we deliver, how long orders usually take, which shipping costs apply, how tracking works and what to do if there is an issue with your delivery.
Shipping Locations
We currently deliver to customers throughout Canada.
Orders may be processed through our international fulfilment and dispatch network. Depending on the item ordered and the delivery location, your parcel may be prepared by one of our fulfilment partners before being handed to a local delivery carrier for the final stage of delivery.
Camille Toronto is an online store and does not operate a physical retail shop or walk-in customer service location.
Handling and Delivery Times
We aim to process and dispatch orders as quickly as possible.
Order handling time
Orders are normally prepared and dispatched within 1–2 business days, Monday to Friday.
Transit time
After dispatch, delivery usually takes approximately 5–12 business days, Monday to Friday, depending on your delivery address, the item ordered, the carrier used and the available shipping route.
Estimated total delivery time
Most orders are therefore delivered within approximately 6–14 business days from the date the order is placed.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, severe weather, high-volume periods, local disruptions or incorrect delivery information.
Deliveries to remote or less accessible areas of Canada may also require additional time.
Shipping Costs
We offer free standard shipping on all orders throughout Canada.
There is no minimum order value required to qualify for free standard shipping.
Any applicable charges will always be clearly displayed before you complete your purchase.
Delivery Carriers
We work with external fulfilment, shipping and delivery partners to deliver orders throughout Canada.
For the final stage of delivery, parcels may be handed to Canada Post or another recognised local delivery provider, depending on the delivery address, order and available shipping route.
The carrier used may vary from order to order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
You can use the tracking number or tracking link provided to follow the progress of your shipment. You may also be able to track your order through the Track Your Order section of our website.
Please allow some time for tracking information to become active after dispatch, as carrier systems may not update immediately.
Delivery Issues
If your parcel is delayed, missing, damaged in transit or marked as delivered but you have not received it, please contact us so we can assist you.
Before contacting us, we recommend checking:
- Your tracking information
- The delivery address provided with your order
- Safe places around your property
- Whether another person at your address accepted the parcel
- Any delivery notice or communication from the carrier
If you are still unable to locate your parcel, please email us at info@camille-toronto.com with your order number and relevant details. We will review the situation and, where necessary, contact the carrier or fulfilment partner.
Incorrect or Incomplete Addresses
Please make sure your delivery address is complete and accurate before placing your order.
Camille Toronto is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address information provided at checkout.
If you notice an error in your delivery address, please contact us as soon as possible at info@camille-toronto.com.
We cannot guarantee that an address can be changed once an order has been processed or dispatched, but we will do our best to assist you.
If a parcel is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect the parcel, any applicable return or re-delivery costs may be deducted from your refund or charged before the order is resent, in accordance with our Returns & Refunds policy.
Failed Delivery or Uncollected Parcels
If a delivery attempt is unsuccessful or your parcel is taken to a pickup location, it is the customer's responsibility to follow the carrier's instructions and collect the parcel or arrange redelivery within the specified timeframe.
If a parcel is returned to sender because it was not collected or delivery could not be completed, please contact us so we can review the available options.
Additional delivery costs may apply if the order needs to be shipped again.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible at info@camille-toronto.com.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged item, if applicable
- A brief description of the issue
If an item arrives damaged, faulty or incorrect, we will handle the matter in accordance with our Returns & Refunds policy.
Customs, Duties and Import Fees
Some orders may be processed and shipped through our international fulfilment network.
Depending on the origin of the shipment and applicable Canadian regulations, customs duties, taxes or import-related fees may apply.
If any customs duties, taxes or import fees are charged by Canadian authorities or the delivery carrier, these are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also occasionally affect delivery times.
Questions About Shipping
If you have any questions about your order, delivery times, tracking or shipping, our customer service team will be happy to assist you.
Contact Information
Have a question? Feel free to contact us by email:
Store name: Camille Toronto
Email: info@camille-toronto.com
Customer service: Email support only
Customer service hours:
Monday to Friday
10:00 AM – 8:00 PM (ET)
We usually respond to emails within 24 hours.