Returns & Refunds

At Camille Toronto, we want you to feel confident when shopping with us. If something isn't quite right, our returns and refunds process is designed to be simple, clear and straightforward.

30-Day Return Period

You may request a return within 30 days from the date you receive your order.

To be eligible for a return:

  • Items must be unworn, unused and in their original condition.
  • Original tags, labels and packaging must be included.
  • Any accessories supplied with the item must also be returned.
  • Items must not show signs of wear, washing, damage, stains, perfume or alteration.

Please contact us at info@camille-toronto.com before returning any item. Returns sent without prior approval may not be accepted.

Our customer service team will guide you through the process and explain the available options.

Return Costs

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please include your order number, a brief description of the issue and clear photographs showing the problem.

Once the issue has been reviewed and approved:

  • We will offer an appropriate solution, which may include a refund or replacement.
  • If we require the item to be returned, Camille Toronto will cover the return shipping costs.

Change of Mind, Size or Personal Preference

If you would like to return an item because of its size, colour, fit, style or because you have changed your mind:

  • You are responsible for the cost of returning the item.
  • The item must meet our return conditions before a full refund can be approved.
  • Original shipping charges, if any, are non-refundable unless required otherwise by applicable law.

If the size isn't quite right, please contact us before returning the item.

In some cases, we may be able to send you another size for only the applicable shipping cost, allowing you to avoid the cost and inconvenience of returning the original item.

Keep-the-Item Refund Option

In certain cases, we may offer an alternative to returning your item.

International returns require additional transportation, packaging and handling, which can create unnecessary environmental impact. For this reason, many customers prefer our keep-the-item option, which helps avoid an additional return shipment.

With this option, you can keep, gift or donate the item, and we may provide a partial refund, typically 60–70% of the item's purchase price, depending on the circumstances.

Choosing this option can be a simple and more environmentally conscious alternative to shipping an item internationally for return.

This option is completely voluntary and will only apply when offered and accepted by you. If you prefer to proceed with an eligible standard return instead, you may still do so in accordance with this policy.

Our aim is to make returns easier while reducing unnecessary transportation, packaging and environmental impact whenever possible.

How to Return an Item

1. Contact Us

To request a return, email us at info@camille-toronto.com within 30 days of receiving your order.

Please include:

  • Your order number
  • The item you wish to return
  • The reason for your return
  • Photos if the item is damaged, defective or incorrect

2. Wait for Return Instructions

Our customer service team will review your request and provide you with the appropriate next steps.

Please do not send your item back before receiving return instructions from us.

The return address may vary depending on your order and will be provided after your return request has been approved.

Some returns may need to be sent to an international return facility.

3. Prepare and Send Your Return

If a physical return is required, securely package the item and include all original tags, labels, accessories and packaging.

Follow the return instructions provided by our customer service team.

We strongly recommend using a tracked shipping service, as we cannot process a refund for returned items that are not received.

Refunds

Once your return has been received, we will inspect the item to confirm that it meets our return conditions.

After your return has been approved:

  • Your refund will be issued to your original payment method.
  • Refunds are normally processed within 7 business days after approval.
  • Your bank, credit card company or payment provider may require additional time for the funds to appear in your account.

If a returned item does not meet our return conditions, we may be unable to approve the refund. If this happens, our customer service team will contact you.

All refunds under this policy are processed in Canadian dollars (CAD).

We do not charge a restocking fee.

Exchanges

We do not offer traditional product-for-product exchanges.

If you would like a different product, colour or style, you can request a return in accordance with this policy and place a new order for the item you prefer.

For size-related issues, please contact us before returning the item. In some cases, we may be able to arrange a replacement size for only the applicable shipping cost without requiring you to return the original item.

Availability of replacement sizes cannot be guaranteed.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at info@camille-toronto.com.

We can only cancel an order if it has not yet been processed or dispatched.

Once an order has entered processing or has been shipped, it can no longer be cancelled and will need to be handled through our standard return process after delivery.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened, worn or used.

This may include hygiene-sensitive products such as:

  • Earrings
  • Certain hair accessories
  • Other hygiene-sensitive items

The following may also be non-returnable:

  • Gift cards
  • Personalised or customised products
  • Items clearly marked as final sale

Where applicable, return restrictions will be clearly communicated on the relevant product page.

These exclusions do not affect claims relating to products that arrive damaged, defective or incorrect, or any rights that cannot legally be excluded.

Questions & Extra Help

If you're unsure whether your item qualifies for a return or need assistance with a refund, please contact our customer service team.

We'll review your order and explain the available options.

Contact Information

Have a question? Feel free to contact us by email.

Store name: Camille Toronto
Email: info@camille-toronto.com
Customer service: Email support only

Customer service hours:
Monday to Friday
10:00 AM – 7:00 PM (ET)

We usually respond to emails within 24 hours.