Terms of Service

Last updated: September 3, 2026

Overview

This website is operated by Camille Toronto. Throughout these Terms of Service, the words “we”, “us” and “our” refer to Camille Toronto.

We make this website, including the information, products, features and services available through it, available to you subject to your acceptance of these Terms of Service (“Terms”), together with the policies and notices referenced on our website.

By browsing our website, subscribing to our communications or placing an order, you are using our “Service” and agree to be bound by these Terms.

These Terms apply to all visitors, customers and anyone who interacts with our website or services.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or Service.

If you are a consumer in Canada, you may have rights under applicable federal, provincial or territorial consumer protection laws. Nothing in these Terms is intended to exclude, restrict or limit any consumer right or legal protection that cannot lawfully be excluded or limited.

We may update these Terms from time to time by publishing a revised version on this page.

How a Contract Is Formed

Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order.

Please review your order information carefully before completing your purchase, including the products, sizes, colours, quantities, delivery address and contact information.

Order Confirmation

After placing an order, you will normally receive an email confirming that we have received your order.

This confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted.

Order Acceptance

A binding contract is formed when we accept your order, usually when your order has been confirmed for fulfilment or dispatched and you receive the corresponding notification.

Order Refusal or Cancellation

Before an order has been accepted, we may refuse or cancel it where reasonably necessary, including where:

A product is unavailable
A product, promotion or price was displayed incorrectly
Payment cannot be successfully processed or verified
We reasonably suspect fraud or unauthorized activity
An order appears to involve misuse of our website, promotions or discounts
An order appears to be placed for unauthorized commercial resale
Delivery to the address provided is not possible
Information required to process the order is incomplete or inaccurate

If we cancel an order and payment has already been collected, the amount paid for the cancelled order will be refunded.

Nothing in this section affects any rights you may have under applicable law.

Section 1 – Online Store Terms

By using this website or placing an order, you confirm that you have the legal capacity to enter into a purchase transaction under the laws applicable to you, or that you are using the website with appropriate parental or guardian involvement where required.

You must not use our products, website or Service for any unlawful, fraudulent or unauthorized purpose.

You must not use our website in a manner that violates applicable laws or regulations, including those relating to consumer protection, privacy, intellectual property, advertising or cybersecurity.

You must not introduce viruses, malware, malicious code or other harmful material to our website.

A serious breach of these Terms may result in your access to our Service being restricted or terminated.

Section 2 – General Conditions

We reserve the right to refuse service, restrict access or cancel transactions for lawful and legitimate reasons, subject to applicable consumer protection laws.

Information you provide through our website may be transmitted through different networks and systems where necessary to operate the Service.

Payment information is handled through secure payment processing services.

You may not reproduce, copy, duplicate, sell, resell or commercially exploit any portion of our website, content or Service without our prior written permission, except where permitted by law.

Headings used in these Terms are provided for convenience and do not affect their interpretation.

Section 3 – Information on Our Website

We make reasonable efforts to ensure that information displayed on our website is accurate, useful and up to date.

However, occasional errors or omissions may occur.

Information on our website is provided for general informational purposes and may be updated, corrected or removed from time to time.

We reserve the right to correct errors and update information where appropriate.

Nothing in this section affects your rights under applicable Canadian consumer protection laws.

Section 4 – Products, Prices and Promotions

Unless otherwise clearly stated, prices displayed on Camille Toronto are shown in Canadian dollars (CAD).

Product prices may change from time to time without prior notice.

Promotions, discounts and special offers may be:

Available for a limited period
Subject to specific conditions
Limited to selected products
Subject to availability
Changed or withdrawn where permitted by law

Discount codes cannot necessarily be combined unless expressly stated.

We reserve the right to correct pricing or promotional errors.

If an obvious pricing error affects an order that has not yet been accepted, we may cancel the affected order and issue a full refund of any amount already paid.

Section 5 – Products and Availability

Our products are offered through our online store and may be available in limited quantities.

We make reasonable efforts to present product images, colours, materials, sizing and descriptions as accurately as possible.

However, the appearance of colours may vary depending on your device, display settings, lighting and other factors.

Measurements may also vary slightly depending on the product and method of measurement.

We cannot guarantee that your device will display every product colour exactly as it appears in person.

Product availability may change without notice, and we may discontinue products at any time.

We may limit quantities purchased per customer, household or order where reasonably necessary.

Products purchased from Camille Toronto are subject to our Returns & Refunds policy and applicable consumer rights.

Nothing in these Terms limits your legal rights if a product is damaged, defective, incorrect or materially not as described.

Section 6 – Orders, Billing and Customer Information

When placing an order, you agree to provide information that is accurate, complete and current.

This may include:

Your name
Email address
Phone number, where provided
Billing information
Shipping address
Payment information
Other information reasonably required to process and deliver your order

You are responsible for checking that your shipping address is correct before submitting your order.

We may contact you using the information provided at checkout if we need additional information regarding your purchase, payment, delivery, return or refund.

We reserve the right to refuse, limit or cancel an order where we reasonably believe it is fraudulent, unauthorized, inaccurate or otherwise in breach of these Terms.

For information about returns and refunds, please review our Returns & Refunds policy.

Section 7 – Payment

You agree to pay the price displayed at checkout, together with any other charges clearly disclosed before you complete your purchase.

Payments are processed through secure third-party payment providers.

We do not directly store complete payment card details on our own systems.

An order may be delayed or cancelled if payment cannot be authorized, verified or successfully processed.

All refunds are handled in accordance with our Returns & Refunds policy and applicable law.

Section 8 – Shipping and Delivery

We currently deliver to customers throughout Canada.

We offer free standard shipping on all orders throughout Canada, with no minimum purchase required.

Orders are normally processed within 1–2 business days. After dispatch, delivery typically takes approximately 5–12 business days.

Most orders therefore arrive within approximately 6–14 business days from the date the order is placed.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

For complete information regarding shipping, tracking, delivery issues and international fulfilment, please review our Shipping Information page.

Section 9 – Returns and Refunds

Eligible return requests may be made within 30 days from the date you receive your order, subject to the conditions described in our Returns & Refunds policy.

Products generally need to be unworn, unused and in their original condition with applicable tags and packaging.

Where a return is due to a change of mind, size, fit, colour or personal preference, the customer is generally responsible for return shipping costs.

If a product arrives damaged, defective or incorrect, please contact us so we can review the issue and provide an appropriate solution, which may include a refund or replacement.

In certain circumstances, we may also offer alternative return solutions, including a keep-the-item partial refund option.

Please review our Returns & Refunds policy for the complete conditions before returning any product.

Section 10 – Third-Party Services and Tools

Our website may use or provide access to services, features or tools supplied by third parties.

We do not necessarily own or control these third-party services.

Availability, functionality and security of third-party services may be subject to the relevant provider's own terms and policies.

To the extent permitted by law, we are not responsible for matters arising solely from services controlled and provided by independent third parties.

We may introduce, change or remove website features and services from time to time.

Section 11 – Third-Party Links

Our website may contain links to external websites or services, including payment services, delivery tracking services, social media platforms or other third-party websites.

We do not control these external websites and cannot guarantee their content, availability, security or privacy practices.

When you visit an external website, its own terms and policies may apply.

You should review the applicable policies before providing personal information or completing a transaction on a third-party website.

Section 12 – Reviews, Feedback and Submissions

If you submit a product review, photograph, comment, suggestion, feedback or other content to Camille Toronto, you confirm that you have the right to provide that content.

Subject to applicable law and any permissions presented when you submit the content, you may grant us permission to use, reproduce, display, edit or publish that content for purposes connected with our business, including our website, customer experience and marketing.

We may moderate or remove content that we reasonably consider:

False or misleading
Unlawful
Abusive or threatening
Defamatory
Obscene or inappropriate
Infringing on another person's rights
Fraudulent or deceptive
Harmful to the security of our website or users

You must not submit content that infringes copyright, trademarks, privacy rights or other rights belonging to another person.

You remain responsible for the accuracy and legality of content you submit.

Section 13 – Personal Information and Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains the types of personal information we may collect, why we collect it, how it may be used or shared, how we protect it and the privacy choices that may be available to you.

By using our website, you acknowledge that personal information will be handled as described in our Privacy Policy and in accordance with applicable privacy requirements.

Section 14 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to matters such as:

Product descriptions
Images
Measurements or sizing
Prices
Promotions
Discounts
Availability
Shipping information
Delivery estimates

We reserve the right to correct errors, update information or cancel an affected order where reasonably necessary and permitted by applicable law.

If we cancel an order for which payment has already been collected, we will refund the applicable amount.

Nothing in this section limits your mandatory consumer rights.

Section 15 – Prohibited Uses

You must not use our website, Service or content:

For unlawful or fraudulent purposes
To encourage unlawful activity
To violate applicable laws or regulations
To infringe intellectual property or privacy rights
To harass, threaten, abuse or harm another person
To provide intentionally false or misleading information
To transmit viruses, malware or harmful code
To collect or misuse personal information belonging to others
To spam, phish or engage in deceptive activity
To scrape or automatically extract website content without authorization
To interfere with website security or functionality
To circumvent security measures
To misuse payment, checkout, promotional or discount features

We may restrict or terminate access to our Service where we reasonably believe these restrictions have been violated.

Section 16 – Intellectual Property

Unless otherwise indicated, the content made available through Camille Toronto, including our branding, text, graphics, website design, photographs and other original materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may use our website for your personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, commercially exploit or use protected Camille Toronto content without permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

Section 17 – Warranties and Limitation of Liability

We aim to provide a reliable and secure shopping experience, but we cannot guarantee that our website will always be uninterrupted, error-free or continuously available.

To the fullest extent permitted by applicable law, Camille Toronto will not be responsible for indirect, incidental, special or consequential losses arising solely from your use or inability to use our website or Service.

Nothing in these Terms excludes, restricts or limits:

Liability that cannot legally be excluded or limited
Your mandatory rights under applicable consumer protection legislation
Rights or remedies available to you in relation to defective, damaged, incorrect or misrepresented products
Liability for fraud or intentional misconduct where it cannot legally be excluded

Where applicable law provides greater protection than these Terms, the applicable law will prevail.

Section 18 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Camille Toronto and our service providers, suppliers, contractors, representatives and partners from claims, losses, liabilities or reasonable expenses arising directly from:

Your material breach of these Terms
Your unlawful misuse of our website
Your violation of applicable law
Your infringement of another person's rights

This section applies only to the extent permitted under applicable law and does not limit your mandatory consumer rights.

Section 19 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

If that is not possible, the affected provision will be removed.

The remaining provisions will continue in full force and effect.

Section 20 – Termination

These Terms remain applicable while you use our website or Service.

You may stop using our website at any time.

We may restrict or terminate access where we reasonably believe that a user has materially breached these Terms, engaged in fraudulent or unlawful activity or attempted to harm our website, business or customers.

Any rights, obligations or liabilities that arose before termination may continue where appropriate.

Section 21 – Entire Agreement

These Terms, together with the policies and notices referenced on our website, constitute the agreement between you and Camille Toronto concerning your use of our website and purchases made through it.

If we fail to enforce a provision of these Terms on one occasion, this does not mean that we permanently waive our right to enforce that provision.

Section 22 – Governing Law and Consumer Rights

These Terms and your use of Camille Toronto are governed by the applicable laws of Canada, together with any applicable provincial or territorial laws.

Depending on where you live in Canada, mandatory consumer protection legislation in your province or territory may provide you with additional rights and remedies.

Nothing in these Terms is intended to exclude, restrict or override rights or protections that cannot legally be waived under applicable federal, provincial or territorial law.

Any dispute relating to these Terms, our Service or a purchase from Camille Toronto will be handled in accordance with the laws and jurisdiction applicable to the circumstances of the dispute and any mandatory rights available to the consumer.

Section 23 – Changes to These Terms

We may update or replace these Terms from time to time to reflect changes to our products, services, business practices or legal requirements.

The latest version will always be available on this page.

When these Terms are updated, the “Last updated” date at the top of this page will also be changed.

Where required by law, we will provide additional notice of material changes.

Your continued use of the website following an update will be subject to applicable law and the updated Terms.

Section 24 – Contact Information

If you have any questions about these Terms of Service, please contact us:

Store name: Camille Toronto
Email: info@camille-toronto.com
Customer service: Email support only

Customer service hours:
Monday to Friday
10:00 AM – 7:00 PM (ET)

We usually respond to emails within 24 hours.